Blog It To Me

Online Specialty Store Return Policies

You’ve made an online purchase but it doesn’t fit. Now what? Return mailing fees vary from store to store, as do the number of weeks you have to make your return. Here are guidelines for some of our favorite specialty retailers.

Single-Brand Stores’ Policies

Store (Click for Cust. Service) Timeframe In-Store Returns (US) Mailing Label Fee (US) Exchange Fee for Same Item (US)
DVF Received within 14 days of order date. Not accepted No mailing label – customer pays return shipping. Return shipping fees apply.
Tory Burch Sale items postmarked within 14 days of delivery date. Full price items within 30 days. Allowed $7 Not accepted
Banana Republic Received within 45 days of order date. Allowed. Exception: items marked “Return by mail only”. $6 FREE
Gap Received within 45 days of order date. Allowed. Exception: items marked “Return by mail only”. $6 FREE
7 for All Mankind Received within 30 days of order date. Must request RMA before returning. At store’s discretion. No mailing label – customer pays return shipping. Return shipping and re-shipping fees apply.
Free People Postmarked within 30 days of purchase. Allowed. Exception: items marked “Mail Return Only”. $5.95 FREE
French Connection Received within 30 days of order date. Not accepted $7 FREE
J. Crew Postmarked within 60 days of purchase. Allowed one item $5.95, two or more items $7.50 Return shipping fees apply.
Ralph Lauren Sale items postmarked within 30 days of ship date. Full price items within 60 days. Allowed $5 FREE


Other Helpful Links

The A to Z of Easy Online Returns
Online Department Store Return Policies
Online Boutique Return Policies

2 comments

1 Nicole { 08.12.10 at 1:14 pm }

I like this chart you have here, I conducted a similar study and created a guide geared toward the secret-sale type of websites (http://stellashopper.com/2010/08/the-online-shopping-guide-for-the-trendy-online-shopper/) It’s crazy how much return policies differ from retailer to retailer!

2 AnnaF { 08.14.10 at 2:45 pm }

I’ve noticed the gap will not let you exchange an item. I mean say I got the sweater for $10 online with sale etc. I need another size. I take it back to Gap, they will only let you return the item and you have to rebuy it. Say it’s now $29 for the sweater, you would have to pay that to get the other size. I hate this policy..no more even exchange

Leave a Comment