Blog It To Me

Category — Return Policies

The safest bet/no regret purchase you’ll make all year: Premium Return Protection from American Express!

Premium Return Protection from American Express

Trucker hats? Harem pants? A skirt that is a little shorter than you anticipated after buying online? An orange sweater that looked amazing on the model, but makes you look like an orange?

Yep, these are just a few of the purchase regrets we’re all guilty of making. But a purchase you’ll never regret (and we mean never) is Premium Return Protection from American Express. Premium Return Protection allows you to shop online or in-store with the security that American Express has your back and will accept eligible purchase returns made with any debit, charge or credit card – not just an American Express – for up to six months – even after a retailer’s return policy has expired.

Retailers on average have a purchase return policy of about one month. With Premium Return Protection, you don’t have to worry about missing a purchase return window. Refunds from American Express are provided in your choice of a check or an American Express gift card.

An annual enrollment costs $49.99, and can cover purchase returns for up to 180 days and up to $600 per item! Plus—major bonus!—it also covers some restocking fees and return shipping costs. In other words, Premium Return Protection gives you the freedom to shop the way you want: with confidence. So, go ahead and buy those neoprene jeans—we won’t judge!

Want to learn more? Click here.

March 23, 2011   No Comments

Online Specialty Store Return Policies

You’ve made an online purchase but it doesn’t fit. Now what? Return mailing fees vary from store to store, as do the number of weeks you have to make your return. Here are guidelines for some of our favorite specialty retailers.

Single-Brand Stores’ Policies

Store (Click for Cust. Service) Timeframe In-Store Returns (US) Mailing Label Fee (US) Exchange Fee for Same Item (US)
DVF Received within 14 days of order date. Not accepted No mailing label – customer pays return shipping. Return shipping fees apply.
Tory Burch Sale items postmarked within 14 days of delivery date. Full price items within 30 days. Allowed $7 Not accepted
Banana Republic Received within 45 days of order date. Allowed. Exception: items marked “Return by mail only”. $6 FREE
Gap Received within 45 days of order date. Allowed. Exception: items marked “Return by mail only”. $6 FREE
7 for All Mankind Received within 30 days of order date. Must request RMA before returning. At store’s discretion. No mailing label – customer pays return shipping. Return shipping and re-shipping fees apply.
Free People Postmarked within 30 days of purchase. Allowed. Exception: items marked “Mail Return Only”. $5.95 FREE
French Connection Received within 30 days of order date. Not accepted $7 FREE
J. Crew Postmarked within 60 days of purchase. Allowed one item $5.95, two or more items $7.50 Return shipping fees apply.
Ralph Lauren Sale items postmarked within 30 days of ship date. Full price items within 60 days. Allowed $5 FREE


Other Helpful Links

The A to Z of Easy Online Returns
Online Department Store Return Policies
Online Boutique Return Policies

August 11, 2010   2 Comments

Online Boutique Return Policies

You may have heard returning online purchases is a cinch. We’d have to agree. Forget making the trek to the store (although you can if you want). There’s nothing like slapping a return label on a pair of too-small jeans and popping it in the mail instead.

What’s more — many of the online boutiques listed below offer free shipping and returns, so there’s no buyer’s remorse if your item doesn’t work out. And remember, Shop It To Me will always call free shipping offers out to you by listing them in Salemail, below the name of the store.

Think you may be cutting your return close to the deadline, or want to know return costs by store? Consult the chart below.

Online Boutiques’ Policies

Store (Click for Cust. Service) Timeframe In-Store Returns (US) Mailing Label Fee (US) Exchange Fee for Same Item (US)
Shopbop Received within 15 business days of receiving item. N/A FREE FREE
Net-a-Porter Postmarked within 14 days of receiving item. N/A FREE FREE
theOutnet Postmarked within 14 days of receiving item. N/A $7.95 FREE
Bluefly Received within 60 days of order date. N/A $6.95 for return, free with Bluefly store credit Not accepted
Piperlime Received within 45 days of order date. N/A $6 FREE
Tobi Postmarked within 30 days of receiving item. N/A $5 FREE
Yoox Postmarked within 20 days of delivery date. N/A $6 Not accepted
Urban Outfitters Postmarked within 30 days of receiving item. Allowed. Exception: items labeled Web Exclusive. FREE FREE
Asos Postmarked within 28 days of receiving item. N/A No mailing label – customer pays return shipping. Return shipping fees apply.
Endless Received within 365 days of order date. N/A FREE FREE shipping and return shipping, but must return item and place re-order.


Other Helpful Links

The A to Z of Easy Online Returns
Online Department Store Return Policies

August 11, 2010   No Comments

Online Department Store Return Policies

Many department store sites go the extra mile in making returns as easy as possible. Not only do they give you the option of simply shipping the item back, but most of the ones listed below even allow in-store returns as well.

Here are their guidelines for clothing, shoes and accessories returns. Check back soon as we also round up return policies for online boutiques like Shopbop and Bluefly, and specialty retailers such as J. Crew and Banana Republic.

Store (Click for Cust. Service) Timeframe In-Store Returns (US) Mailing Label Fee (US) Exchange Fee for Same Item (US)
Nordstrom Anytime Allowed. Fine Jewelry only in Fine Jewelry department. $6 FREE
Saks Received within 30 days of purchase date Allowed. Exception: FashionFix items must be returned by mail. $9.50 Return shipping fees apply.
Bloomingdale’s Postmarked within 180 days of order date Allowed if carried in store. Contact Customer Service. $6.95 FREE
Macy’s Received within 180 days of purchase. Jewelry within 30 days. Some items allowed.  Contact Customer Service. Varies. Contact Customer Service. Return shipping and re-shipping fees apply.
Neiman Marcus Sale items postmarked within 30 days. Full-price items within 60 days. Allowed $9.95 Return shipping and re-shipping fees apply.
Barneys Received within 30 days of order date. Allowed. Exception: lingerie, swimwear, jewelry and eveningwear are final sale. $8.00 No exchanges.


Other Helpful Links

The A to Z of Easy Online Returns

August 10, 2010   1 Comment

The A to Z of Easy Online Returns

Shopping may be on your list of favorite activities, but making returns can be about as much fun as folding laundry. Don’t sweat it.  The good news is, just as online shopping is convenient, returning online purchases can be a breeze too.

Since lots of our members have questions about all the various policies, we’ve created the definitive guide, including Online Department Store Return Policies, Online Boutique Return Policies, and Online Specialty Store Return Policies.

How Return Mailing Labels Work

Many online department stores allow you to take items back to their brick-and-mortar locations. As an alternative, they even include mailing labels with your package to make returns easy. Just slap it on a box and mail it back — a shipping fee will be deducted once your return is processed. For example, Barneys charges a $8 fee if you use their mailing label. So if you return a $100 dress from Barneys, $92 will go back on your card ($100 return less the $8 mailing label fee).

Quick Tips for Easy Returns

Keep these quick tips in mind so you can wrap up any returns and get right back to shopping:

  • When making returns in-store, bring your invoice, original packing materials, credit card and ID.
  • You can’t return online items to off-price stores. For example, Nordstrom.com items can’t be returned to Nordstrom Rack.
  • Online shoppers have more return options. Online returns can also be made in store, while you can’t return in-store purchases by mail.
  • Initial shipping fees are not refunded when returning an item unless you are buying from a retailer that offers free shipping and free returns.
  • Retailers that offer free shipping and returns include Shopbop, Urban Outfitters and Endless.
  • Getting refunded: By-mail returns are generally processed within 14 business days from the date you ship it back.
  • Final sale items cannot be returned. Just as you can’t return final sale items to a store, you can’t return them online either.

Return information like timeframe and cost vary from store to store. Just in case you have any last-minute returns, these details are worth knowing to avoid any potential mishaps. Check back and we’ll lay out all the nitty gritty by retailer for online department stores, boutiques and specialty stores such as J. Crew and Banana Republic.

August 10, 2010   3 Comments